by This post is totally off topic. It has nothing to do with guns, politics, bourbon, or anything else I normally write about. However, I think it is quite appropriate for this season as well as what life has given us the past two years.
We had a regional training meeting this past week. It was a roll-out on a customer service improvement project. One thing that the training emphasized is how we should treat both external and internal customers. That is, those who we normally think of customers as well as those within the company that help us do our jobs.
This video was played during the training. It comes from Chick Fil A. It brings home that everyone has a story about their life, good, bad, or indifferent. We just need to bother to read it.
That is a good one, and one never knows ‘whom’ they are waiting on/dealing with in many cases.